Refund & Returns Policy

Overview

We offer a customer-friendly refund policy designed to ensure a fair and smooth experience.

Our policy is valid for up to 360 days from the date of purchase. To request a refund, simply contact our support team — in most cases, there is no need to return the product.

Refund Eligibility

To be eligible for a refund:

• You must contact us with your order details

• You must provide a brief explanation of your experience

• In some cases, we may ask follow-up questions to better understand your situation

We reserve the right to decline refund requests in cases of abuse, excessive claims, or suspicious activity.

Refund Process

Once your request is approved:

• Refunds are processed within 1–3 working days

• The funds will be returned to your original payment method

Please note that it may take additional time for your bank or payment provider to process and post the refund.

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again

2. Contact your card provider

3. Contact your bank

If the issue persists, contact us at support@alpha-herb.com

Exchanges (Damaged or Defective Items)

If your item arrives damaged or defective:

• Contact us at support@alpha-herb.com

• Provide photo evidence

We will arrange a replacement at no additional cost.

Returns

In most cases, you do not need to return the product.

However, we reserve the right to request a return in specific situations (e.g. repeated claims or suspected misuse).

Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable unless defective.

Gifts

If the item was marked as a gift:

• You may receive store credit or a replacement

If not marked as a gift, refunds will be issued to the original purchaser.

Important Notes

• Individual experiences may vary

• Our products are sold as cosmetic items for personal use

• Refunds are provided as part of our customer satisfaction policy and do not imply guaranteed results

Need Help?

For any questions, contact us at:

support@alpha-herb.com