Privacy Policy for Alpha-Herb
Effective Date: 11 February 2019
At Alpha-Herb (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.alpha-herb.com or interact with our services.
By using our Website, you agree to the practices described in this Policy.
1. Information We Collect
a. Personal Information
We may collect the following information when you place an order, contact us, or interact with our services:
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Full name
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Email address
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Phone number
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Billing and shipping address
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Order details
Payment information is processed securely by third-party providers (e.g. Stripe, PayPal). We do not store your full payment card details.
b. Non-Personal Information
We automatically collect certain technical data, including:
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IP address
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Browser type and version
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Device information
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Pages visited and time spent
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Referring URLs
This information is used to improve Website performance and user experience.
2. How We Use Your Information
We process your data for the following purposes:
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To process and fulfil orders
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To communicate order updates and customer support
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To respond to enquiries
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To improve Website functionality and user experience
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To send marketing communications (only where consent is given)
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To comply with legal and regulatory obligations
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To detect and prevent fraud, abuse, or unauthorized transactions
3. Legal Basis for Processing (GDPR)
Where applicable, we rely on the following legal bases:
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Contractual necessity (to fulfil your order)
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Legitimate interests (to improve services and prevent fraud)
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Consent (for marketing communications)
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Legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
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Ensure proper functioning of the Website
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Analyze traffic and usage patterns
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Improve marketing performance
This may include third-party tools such as:
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Google Analytics
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Meta (Facebook) Pixel
You can manage or disable cookies through your browser settings.
5. Data Sharing and Third Parties
We do not sell or rent your personal data.
We may share data with trusted third parties, including:
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Payment processors (e.g. Stripe, PayPal)
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Shipping providers (e.g. Royal Mail, DHL)
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Analytics and marketing platforms (e.g. Google, Meta)
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Legal authorities when required by law
All third parties are required to handle your data in accordance with applicable data protection laws.
6. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
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SSL encryption
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Secure infrastructure
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Restricted access controls
However, no system can be guaranteed 100% secure.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
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Access your personal data
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Request correction or deletion
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Restrict or object to processing
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Withdraw consent at any time
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Request data portability
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Lodge a complaint with a supervisory authority
To exercise your rights, contact: support@alpha-herb.com
8. Data Retention
We retain personal data only as long as necessary to:
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Fulfil orders
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
9. International Data Transfers
Your data may be processed outside your country of residence.
Where required, we implement appropriate safeguards (e.g. standard contractual clauses) to ensure compliance with applicable data protection laws.
10. Children’s Privacy
Our Website is not intended for individuals under 18 years of age.
We do not knowingly collect personal data from minors.
11. Affiliate Disclosure
Some links on this Website may be affiliate links. We may earn a commission from qualifying purchases at no additional cost to you.
12. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on this page.
13. Contact Information
Alpha-Herb
Email: support@alpha-herb.com
Website: www.alpha-herb.com