Overview

Our refund and returns policy lasts 360 days.

To be eligible for a return, simply contact us. No need to send the item back.

Refunds

Refunds are processed within 1-3 working days

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

If you received a defective or damaged bottle simply message as at support@alpha-herb.com providing proof of a damage. We will send you a replacement for free. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

You do not need to send the product back. 

Need help?

Contact us at support@alpha-herb.com for questions related to refunds and returns.