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Privacy Policy for Alpha-Herb

At Alpha-Herb (“we”, “our”, “us”), we value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.alpha-herb.com, use our services, or interact with our content.

By accessing or using our website, you agree to the collection and use of your information in accordance with this policy.

1. Information We Collect

a. Personal Information
When you make a purchase, contact us, or subscribe to our newsletter, we may collect:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing addresses

  • Payment details (processed securely via third-party providers)

b. Non-Personal Information
We may collect anonymized data such as:

  • Browser type and version

  • IP address

  • Pages visited

  • Time spent on the site

  • Referring URLs

This data helps us improve the user experience and optimize website performance.

2. How We Use Your Information

We use the information we collect to:

  • Process orders and payments

  • Deliver products and services

  • Send order confirmations and updates

  • Respond to customer inquiries

  • Improve our website and offerings

  • Send promotional communications (only with your consent)

  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze traffic. You can modify your cookie preferences in your browser settings.

4. Data Sharing and Third Parties

We do not sell or rent your personal data. We may share your information with:

  • Payment processors (e.g., Stripe, PayPal)

  • Shipping providers (e.g., Royal Mail, DHL)

  • Marketing and analytics platforms (e.g., Google Analytics, Meta Ads)

  • Legal or regulatory authorities when required by law

All third parties are required to protect your data in accordance with applicable laws.

5. Data Security

We implement industry-standard measures to protect your data, including:

  • SSL encryption

  • Secure servers

  • Access control and authentication

Despite our efforts, no system is 100% secure. Use our services at your own risk.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict data processing

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at [support@alpha-herb.com].

7. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we learn we’ve collected data from a child without verified parental consent, we will delete it.

9. International Transfers

If you are accessing our services from outside the UK, your information may be transferred to and processed in the UK or other countries. We ensure adequate data protection measures are in place in accordance with GDPR and other applicable laws.

10. Changes to This Privacy Policy

We may update this policy from time to time. The latest version will always be posted on our website with the effective date at the top. We encourage you to review it regularly.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:

Alpha-Herb
Email: [support@alpha-herb.com]
Website: www.alpha-herb.com